We are a direct manufacturer with our own R&D-driven production lines and quality control systems, and we do not work through intermediaries. We warmly welcome clients from around the world to visit our factory for on-site inspections, factory audits, and partnership discussions.
Q
Is your company a manufacturer or a trading company?
A
Q
Do you offer OEM/ODM customization services?
A
We fully support OEM/ODM customization services. We can customize connector pin counts, dimensions, housing materials, cable lengths, interface types, colors, IP ratings, and logo printing according to customer requirements. Additionally, we can develop customized cable assembly solutions tailored to specific equipment operating conditions.
Q
What are the lead times for custom product samples and mass production?
A
Standard samples are typically delivered within 1–3 business days, while simple custom samples take 3–5 business days. Mass production lead times depend on order quantity and manufacturing complexity; standard batch orders generally take 7–15 business days. We provide full-process tracking to ensure on-time delivery.
Q
Do you offer free samples?
A
We can provide a small number of free standard samples; customers are only responsible for shipping costs. Custom samples require a reasonable sample fee, which will be refunded as agreed upon upon subsequent bulk orders.
Q
How do you handle after-sales service for product quality issues?
A
If the received goods have quality issues, are damaged, or were shipped incorrectly, customers can provide photographic or video evidence. After verification, we will provide a solution within 24 hours and handle the after-sales service free of charge to fully protect customer rights.
Q
In which industries are your products primarily used?
A
Our high-reliability circular connectors are suitable for various high-end, demanding industries and are widely used in medical equipment, military and defense, new energy systems, electric vehicles, industrial automation, and precision electronics.
